Does the City have a leak adjustment policy?
The City DOES NOT adjust water, but sewer may be adjusted as per the attached policy. Click here to view the policy.
What is the cost for a renter to get water service?
It is a $150.00 deposit and a $50 non-refundable service charge. Check here for a list of deposits & fees.
What is the cost for a homeowner to get water service?
It is a $100.00 deposit and a $50.00 non-refundable service charge. Click here for a list of deposit & fees.
When will I receive my first water bill?
The first water bill will be sent out after the service has been on for six (6) weeks.
If my water has been cut-off for non-payment, what will I pay to be reconnected?
You will be required to pay the past due bill plus one of the following fees:
- If during office hours, the fee is $25.00
- If after 4:00 p.m., the fee is $25.00 plus an additional $40.00
- If it is on a weekend/holiday, the fee is $25.00 plus an additional $50.00
What do I need to do to have water service turned on?
Customers must come to City Hall 3rd floor and complete an application card. They must present two (2) forms of identification and place a deposit and pay a service charge fee. Customers must be 18 years old or present a marriage certificate. Click here for identification methods.
When will my water service be subject to cut-off?
Water customers are subject to being cut-off ten (10) days after the due date on the bill.
What do I need to do to transfer my existing service to a different location?
All current and past due bills must be paid in full & pay a $25.00 transfer fee.
Will I get a notice before my water service is cut-off?
No, bills are due within ten (10) days of the due date or your service is subject to being cut off.
Where do I get a plumbing permit?
Contact Planning & Zoning at 931.473.1204 for information about construction permits.
Can I pay my water bill with a credit card?
We accept Visa, Mastercard, & Discover credit cards. Service Provider convenience fees of $1.50 minimum or approximately 2% apply.
Do I have to come into the office to pay my bill?
We take credit card payments over the phone
We can set up a monthly automatic bank draft
We have payment drop boxes located at 202 Bell Street and at
Payments can be made at one of the following Banks: Homeland Community
Bank, 1st National Bank, Citizens Tri-County Bank, Security Federal Bank